Frequently Asked Questions
Question: What is the mission and vision of your agency?
Response: The mission of Total Care Services, Inc. is “Helping Others Meet Life’s Challenges”. Our vision is to be the leading company that designs, promotes, and provides high quality health care programs, services and products that empower people to maximize their potential.
Question: How long has your agency served as a provider of services to people with intellectual and developmental disabilities?
Response: Total Care Services, Inc. has served the IDD community since 2003 as a District of Columbia Home and Community-based Medicaid Waiver provider. Beginning in March 2014, Total Care Services, Inc., through Total Care Centers for Support Services, assumed the role of a Coordinator of Community Services (formerly known as Resource Coordination Services).
Question: In what jurisdictions does the agency provide services?
Response: Total Care Services, Inc. provides direct supports services in the District of Columbia. These services include In-Home Supports, Residential (Supportive Living and Host Home), Respite, and Clinical Services (Behavior Support, Family Care Training and Nutrition). These services are provided through authorizations from the D. C. Department on Disability Services.
In the State of Maryland, Total Care Centers for Support Services serves as a Targeted Case Management agency under the Developmental Disabilities Administration. These coordination of community services (CCS) are provided in the following counties in central Maryland – Harford, Howard, Baltimore, Anne Arundel, and the city of Baltimore. In addition, coordination of community services are provided in the southern region of Maryland (Montgomery, Prince George’s, Charles, St. Mary’s, and Calvert counties.
Question: For your Coordination of Community Services program, what is the coordinator to individual ratio?
Response: Total Care Centers for Support Services seeks to maintain a staff to individuals ratio of 1 to 35. Each of the Coordinators of Community Services is a college graduate, with extensive experience in the case management or human service delivery. Approximately, thirty percent of the staff hold Master’s degrees.
Question: What is there about Total Care Services, Inc. that is unique compared to other providers?
Response: Total Care Services, Inc. has more than twelve years of experience working on behalf of people with intellectual and developmental disabilities. The agency has consistently maintained its licensed status in the District of Columbia as a provider under the Department of Disability Services. In fact, since the inception of the Provider Certification Review Process, Total Care Services, Inc. has been awarded full annual certifications of each for its District Programs.
More importantly, Total Care Services, Inc. and the Maryland program, Total Care Centers for Support Services have experienced, qualified and knowledgeable staff assigned to support individuals in services that meet their needs, goals and preferences.
Question: How is eligibility for services determined?
Responses: For the District of Columbia program, the D. C. Department on Disability Services makes determinations of people’s eligibility for services. Eligible individuals are referred to Total Care Services, Inc. for services that meet their needs.
Under the Maryland Coordination of Community Services program, the Developmental Disabilities Administration makes similar determinations of eligibility. The decision regarding eligibility is based on the recommendations contained in a Comprehensive Assessment. Total Care Centers for Support Services is one of the agencies that conducts Comprehensive Assessments for applicants.